financialv1.0
NSF / Failed Payment Handling
Payment Reversals
Payment returned → reverse transaction → apply NSF charge → update tenant balance → send notice → follow-up plan.
AccountantProperty ManagerTenant
⚡ Trigger: Bank returns payment as NSF or EFT fails
1
NSF / Failed Payment Identified
Bank returns payment or EFT processor reports failure.
Role: AccountantTrigger: Bank notificationAction: Failed payment identified
2
Reverse the Payment
Original payment reversed in system. Charge re-opens. Tenant balance restored.
Role: AccountantTrigger: NSF confirmedAction: Payment reversal posted, charge reopenedSLA: 4h
Manager: NSF reversal posted
3
Apply NSF Fee
NSF fee added to tenant account per management agreement.
Role: Accountant / Property ManagerTrigger: Reversal completeAction: NSF charge posted to tenant AR
Tenant: NSF notice with total amount owed
4
Follow-Up with Tenant
Manager contacts tenant to arrange immediate payment.
Role: Property ManagerTrigger: NSF notice sentAction: Contact attempt documentedSLA: 8h
?
Payment Received?
Decision
Did the tenant make good on the payment?
Role: Property ManagerTrigger: Follow-up completeAction: Assess payment status
✅ Yes → Step 6 - Record New Payment❌ No → Step 7 - Escalate to Delinquency
6
Record New Payment
New payment received and recorded. Both the rent and NSF charges are cleared.
Role: AccountantTrigger: Payment receivedAction: Payment applied, receipts generated
7
Escalate to Delinquency Workflow
No payment received. Escalate to delinquency process.
Role: Property ManagerTrigger: No paymentAction: Delinquency workflow initiated
