financialv1.0
Delinquency & Late Fee Workflow
Late Fees & Collections
Tenant misses rent → auto late fee applied → notice generated → follow-up → escalation to collections.
Property ManagerAccountant
⚡ Trigger: Tenant misses rent payment past grace period
1
Rent Due Date Passes
The rent due date passes without payment received.
Role: SystemTrigger: Rent due dateAction: Monitor payment status
System: Unpaid rent flagged
2
Grace Period Expires
Grace period (e.g., 5 days) expires with no payment.
Role: SystemTrigger: Grace period end dateAction: Trigger late fee rule
3
Apply Late Fee Automatically
System applies the configured late fee to the tenant account.
Role: SystemTrigger: Late fee rule triggeredAction: Late fee charge posted to tenant AROutput: Additional charge on account
Tenant: Late fee notice + amount owed
4
Manager Follow-Up
Property manager reviews delinquency report and contacts tenant.
Role: Property ManagerTrigger: Late fee appliedAction: Phone/email contact attempt documentedSLA: 24h
?
Payment Arrangement Made?
Decision
Did the tenant agree to a payment plan?
Role: Property ManagerTrigger: Follow-up completedAction: Assess tenant situation
✅ Yes → Step 6 - Document Arrangement❌ No → Step 7 - Escalate
6
Document Payment Arrangement
Record payment arrangement terms in tenant notes.
Role: Property ManagerTrigger: Arrangement agreedAction: Terms documented in system
7
Escalate to Collections / Legal
If no arrangement, escalate per management agreement terms.
Role: Property ManagerTrigger: No resolutionAction: File for eviction or send to collections agency
Legal notice sent to tenant
