escalationv1.0
Inspection Issue → Maintenance Escalation
Issue Escalation
Issue flagged during inspection → severity assessed → work order auto-created → vendor assigned → scheduled → completed → closed.
InspectorMaintenance CoordinatorVendor
⚡ Trigger: Deficiency flagged during inspection
1
Issue Flagged in Inspection
Inspector flags a checklist item as a deficiency with severity rating.
Role: InspectorTrigger: Poor condition item identifiedAction: Issue logged with severity, photos, notes
?
Severity Assessment
Decision
Is the issue Critical (safety/habitability risk)?
Role: Inspector / SystemTrigger: Issue loggedAction: Severity reviewed
✅ Yes → Step 3 - Emergency Escalation❌ No → Step 4 - Standard Work Order
3
Emergency Escalation
Critical issue escalated immediately. Manager notified for same-day action.
Role: SystemTrigger: Critical severityAction: Urgent notification sent, emergency WO createdSLA: 1h
Manager + Maintenance: Critical issue — immediate action required
4
Create Maintenance Work Order
Work order auto-created from inspection deficiency with all details pre-filled.
Role: SystemTrigger: Issue escalatedAction: Work order created, linked to inspection
5
Assign Vendor & Schedule
Maintenance coordinator assigns vendor and schedules repair.
Role: Maintenance CoordinatorTrigger: Work order createdAction: Vendor assigned, date scheduledSLA: 8h
Vendor: Work order assigned
6
Work Completed
Vendor completes repairs and closes the work order.
Role: Vendor / Maintenance CoordinatorTrigger: Scheduled repair dateAction: Work completed, status updated to Completed
PM + Tenant: Repair completed
