Training Workflow Detail

financialv1.0

Rent Charge → Payment → Receipt

Rent Collection

Full cycle from posting a rent charge, receiving payment, handling partial payments, applying auto-late-fees, and generating a receipt.

Property ManagerTenantAccountant

⚡ Trigger: Monthly rent due date reached or manual rent posting

1

Post Monthly Rent Charge

System or manager posts the rent charge to the tenant account on the 1st of the month.

Role: System / Property ManagerTrigger: Monthly schedule or manualAction: Rent charge created in AROutput: Open charge on tenant account
Tenant email: Rent due notice
2

Tenant Reviews Charge

Tenant logs into portal and sees outstanding balance.

Role: TenantTrigger: Charge visible in portalAction: Review charge detailsOutput: Tenant aware of amount due
?

Payment Received?

Decision

Is payment received by the due date?

Role: SystemTrigger: Due date passedAction: Check payment statusSLA: 48h
✅ Yes → Step 4 - Record Payment❌ No → Step 7 - Apply Late Fee
4

Record Payment

Manager or system records the incoming payment against the tenant account and matches to the open charge.

Role: Accountant / Property ManagerTrigger: Payment receivedAction: Payment recorded, matched to chargeOutput: Charge marked paid or partially paidSLA: 1h
Tenant: Payment confirmation
?

Full or Partial Payment?

Decision

Was the full amount paid?

Role: SystemTrigger: Payment appliedAction: Compare payment to charge
✅ Yes → Step 6 - Generate Receipt❌ No → Step 8 - Track Balance
6

Generate Receipt

System auto-generates a payment receipt and sends to tenant.

Role: SystemTrigger: Full payment matchedAction: Receipt generated and emailedOutput: Closed charge, GL entry posted
Tenant: Payment receipt PDF
7

Apply Late Fee

If payment not received by due date + grace period, system automatically applies late fee.

Role: SystemTrigger: Grace period expiredAction: Late fee charge added to tenant account
Tenant: Late fee applied notice
8

Track Outstanding Balance

Partial payment applied. Remaining balance tracked. Follow-up reminder scheduled.

Role: Property ManagerTrigger: Partial payment processedAction: Balance tracked, follow-up created
Manager: Partial payment alert
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